WhatsApp auto-reply for restaurants and delivery
A bot that answers whoever messages the shop with the menu link, the order status and opening hours, and steps aside when someone on the team takes over.
- Web & Android app
- PIX & card
- iFood built in
- e-invoice (NFC-e)
At rush hour, the shop's WhatsApp fills up with "hi, do you have a menu?" and "where's my order?" while the team is at the grill. DoFast's auto-reply answers those questions right away and sends the online menu link, which already opens recognizing returning customers. When the conversation needs a person, it alerts the team and goes quiet. And the screen shows how many orders came from the link it sent.
What the bot answers for you
A link that already knows the customer
For existing customers, the link opens the menu with their name and saved addresses, with no confirmation code. It works once and for 12 hours.
Where's my order?
The customer asks and gets the recent orders placed from that phone number, with the tracking link.
Hours and address
It says whether the shop is open, when it opens, where it is and how pickup and delivery work. When closed, it says when the shop opens again and whether the order can be scheduled.
Talk to a person
When the customer asks for a person, the bot alerts the team and stops replying to that number for as long as you choose.
Quiet when someone takes over
If an agent answers the conversation in Plixa, the bot doesn't talk over them. People waiting for a person show up in a tab of their own.
It shows what it brought in
The summary counts customers served, replies, requests for a person, and sales placed through the link the bot sent, with the total amount.
Built not to get in the way
No AI making things up
The bot understands menu numbers and keywords, in Portuguese and English. It never guesses a price or a delivery time: what it doesn't understand gets the menu again and, if the customer insists, a person.
It doesn't turn into spam
The greeting isn't repeated before the interval you set. Messages older than 15 minutes aren't answered, and a cap on replies per number keeps two bots from talking to each other forever.
It says it's automated
Every reply ends by saying it's an automated service and, when you allow it, with the number to reach a person. Whoever asks to stop no longer gets automated messages.
Test it before you turn it on
Type the way a customer would and see the exact reply, with your own texts, without sending anything to anyone. The bot ships turned off and only answers after you activate it.
How the bot joins your WhatsApp
The bot works through the shop's Plixa account, the WhatsApp service DoFast already uses to send orders, receipts and payment links. With the Plixa token pasted in the integrations, turning it on is one click: DoFast registers itself in your Plixa to receive the messages. If Plixa's own auto-replies are on, the screen warns you, so customers don't get two answers.
Get Started- The bot works through the shop's Plixa account, the WhatsApp service DoFast already uses to send orders, receipts and payment links
- With the Plixa token pasted in the integrations, turning it on is one click: DoFast registers itself in your Plixa to receive the messages
- If Plixa's own auto-replies are on, the screen warns you, so customers don't get two answers
When the conversation needs a person
Asking for a person puts the customer in the "Waiting for an agent" tab and alerts the team. The bot stays quiet with them for the time you chose, until the conversation is closed in Plixa, or until someone hands the customer back to the bot. If an agent replies, the bot goes silent immediately.
Get Started- Asking for a person puts the customer in the "Waiting for an agent" tab and alerts the team
- The bot stays quiet with them for the time you chose, until the conversation is closed in Plixa, or until someone hands the customer back to the bot
- If an agent replies, the bot goes silent immediately
Sales counted by the link, not by a guess
Every reply with a link carries its own mark. An order placed through that link records which message it came from, even if the customer ordered with another phone number. Someone who only chatted and bought another way isn't counted, and neither is a cancelled order.
Get Started- Every reply with a link carries its own mark
- An order placed through that link records which message it came from, even if the customer ordered with another phone number
- Someone who only chatted and bought another way isn't counted, and neither is a cancelled order
Up and running in minutes
No installation and no new hardware — start today on the device you already have.
Create your account
Our team sets your account up in minutes — no installation.
Set up your catalogue
Add your products, prices and team, or import them in one go.
Start selling
Take orders on any device while stock, cash and reports update on their own.
WhatsApp auto-reply — frequently asked questions
Does the WhatsApp auto-reply use artificial intelligence?
No, on purpose. It answers what has one right answer: the menu link, the order status, the hours and the address. AI tends to answer confidently what it doesn't know, like a price that doesn't exist. Here, whatever the bot doesn't understand gets the menu again and, if the customer insists, a person.
Do I need another service besides DoFast?
Yes. The bot works through the shop's Plixa account, contracted separately, and the Plixa plan must allow incoming messages to be delivered to DoFast (webhooks). Without that, the bot has no way to read what the customer wrote.
Are new customers recognized on the menu too?
No. The link that recognizes the customer works for people who already buy from the shop, because the phone number was proven by the message itself. Someone who never ordered gets the regular menu link and identifies there.
What about when the shop is closed?
The bot answers just the same, says the shop is closed and when it opens. If you accept scheduled orders, it says the order can be scheduled. You can also write your own closed-shop message.
What if a customer doesn't want messages anymore?
They just reply asking to stop. From then on, that phone number gets no more automated messages from the shop, and the customer can still write whenever they want.
Questions this solution answers
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